Send from your domain

Once your domain is ready, each agent gets its own address on it, like tuck@agents.acme.com. Set it as the sender for first emails, and replies come to your Inbox.

Make it your sender

1 Open Settings → Email

Next to First emails come from, select Change.

2 Select Use this under New address on your domain

Then select Done. It shows In use when it's on.

How addresses work

Question	Answer
Each agent's address	Its name on your domain, like tuck@agents.acme.com
When it's made	The first time the agent sends an email
Where replies go	Your Inbox
Before your domain is ready	Agents use their address on mail.gtmworkmail.com

How much it sends

A new domain needs time to earn inboxes' trust, so it starts small. This limit is for your whole team.

Days	Emails a day
1 to 3	20
4 to 7	50
After that	100

Keep it working

For a domain you connected, GTM checks its records every day. If one goes missing, Settings → Email says agents.acme.com is missing a record, with your domain's name. An admin selects Fix it.

Remove a domain

An admin selects Remove next to the domain in Settings → Email. Changed your mind? Select Undo.

Keep its DNS records until the date GTM shows, so late replies still reach you.