Integrations

Connect the tools your team already uses. Agents read them for context and work in them when you allow it. Some can also start an agent when something happens.

Where

Integrations in the sidebar

You'll need

An account in the app you connect

Result

Agents work with your tools

CRM

Email outreach

Workspace and meetings

Social

Product and web analytics

Engineering

Custom

To use GTM inside IconClaude, IconChatGPT, IconCursor and other AI tools, see AI tools.

Yours or the team's

Connection Who connects Who can use it
Your own Anyone Only you and your agents
Shared Anyone, then an admin selects Share with organization Everyone in your workspace
Workspace-wide Admins only Everyone. IconSlack and social signal accounts work this way. Each person connects their own IconLinkedIn for sending.

Some apps are always personal: IconGoogle Workspace, IconGoogle Contacts, IconGoogle Search Console, IconGoogle Analytics and IconGranola. Each teammate connects their own.

Control what agents can do

Two settings decide what an agent may do in a connected app. Agent permissions set the limits for your whole workspace, and each agent can be stricter.

Setting Where What it controls
Agent permissions Integrations, then the app What any agent may do in this app, for your whole workspace
The agent's own setting ⋯ → Agent settings → What it can do Update records without asking, on or off. To keep one agent out of an app, set it to Off for this agent in its tools.

In Agent permissions, each kind of action has its own setting:

Choose Means
Allowed Agents may use these actions, following each agent's own approval setting
Per action Each action keeps its own setting. View supported actions shows what each one is set to.
Off Agents can't use these actions

Actions are grouped as Read, Create, Edit, Send or publish, Delete or archive and Other changes. To stop all agent actions in an app without disconnecting it, turn off Tool access.

Only admins can change Agent permissions.

If something goes wrong

Plan expired

Renew your plan in the app, then check again. You don't need a new key.

Plan needs an upgrade

Upgrade your plan in the app, then check again. You don't need a new key.

Account changed

Select Disconnect current account, then connect the one you want. For a shared connection, an admin selects Stop sharing with your team first.

GTM lost access

Select Reconnect. For apps that use a key, paste a new one and select Replace key securely.

Admin action required

An admin needs to disconnect the shared account before a different one can be connected.

Coming soon

This app isn't available for your workspace yet.

Still stuck? Contact us.

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